Returns & Exchanges
At Hockey Direct, we want you to be completely satisfied with your gear; if your purchase isn't quite right, you can return it to us within 30 days for a full refund or exchange. All returned items must be in their original, unused condition with all tags and packaging intact to qualify for processing.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Securely pack the items in their original packaging, ensuring all protective wraps are included to prevent damage during transit.
Label and Post
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse team inspects the returned equipment, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing